New Delhi: A tripartite Memorandum of Understanding (MoU) was signed on August 4 among Ministry of Defence (MoD), Department of Administrative Reforms & Public Grievances (DARPG) and Indian Institute of Technology, Kanpur (IITK) in the presence of Defence Minister Rajnath Singh and Minister of State (MoS) (Independent Charge) in the PMO Dr Jitendra Singh and they expressed satisfaction over the signing of MoU.

The MoU envisages IIT Kanpur to develop Artificial Intelligence (AI) and Machine Learning (ML) techniques to conduct exploratory and predictive analysis of public grievances received on the web based Centralised Public Grievances Redress and Monitoring System (CPGRAMS) pertaining to the Defence Ministry.

The DARPG, the nodal Department of Government, in respect of policy initiatives on public grievances and custodian of data on web based CPGRAMS portal will provide the data dump to IIT Kanpur to facilitate their analysis.

The project is expected to help the Defence Ministry to identify the cause and nature of grievances and bring about systemic changes and policy interventions wherever required.