Chennai: Salesforce, the world’s #1 AI CRM, December 23 announced collaboration with Garuda Aerospace, Chennai-based drone manufacturing company to transform the customer lifecycle experience. Salesforce’s Agentforce Sales, and Agentforce will create a unified, intelligent platform to help streamline operations, enhance customer relationships, and support Garuda Aerospace’s rapid geographical expansion to Southeast Asia and Africa.
As Garuda Aerospace also expands into new verticals, including agriculture, defence, and infrastructure, leveraging Salesforce will help provide a single source of truth, helping to enable collaboration across functions such as marketing, sales, and service departments.
Salesforce Agentforce Sales and Agentforce, will enable Garuda to eliminate data silos and empower every employee with actionable, real-time insights, focusing on measurable business outcomes. This implementation directly impacts over 90% of Garuda’s current client base within the India market, strengthening B2G, B2B, and B2C workflows. This cloud-first approach directly supports Garuda’s vision to become a full-stack drone ecosystem player, ensuring transparency, scalability, and personalisation for every customer.
Salesforce recently released Agentforce 360, a comprehensive suite of AI tools built on Agentforce. With the release of Agentforce 360, Salesforce introduces the world’s first platform designed to connect humans and AI agents in one trusted system empowering every employee to achieve more, every customer-facing moment to deliver more, and every company to operate with unprecedented intelligence and speed.
Mankiran Chowhan, Managing Director, Sales and Distribution, Salesforce India, said, “Driven by the rapid adoption of technology across sectors, the drone industry is experiencing significant growth. Our exciting collaboration with Garuda Aerospace will unify their marketing, sales, and service operations onto a single, intelligent platform. We are keen to support Garuda Aerospace in accelerating the adoption of its cutting-edge technology, which is engineered to meet the rigorous demands of industrial applications.”
Agnishwar Jayaprakash, Founder and Director, Garuda Aerospace, said, “Technology has always been integral to Garuda Aerospace. Partnering with Salesforce strengthens our commitment to operational excellence and customer delight. With unified data intelligence and seamless collaboration, we are poised to deliver faster, more personalised experiences and accelerate our next phase of growth. As we expand into new verticals and global markets, this digital transformation will empower our teams to make smarter decisions, build stronger customer relationships, and scale with agility ensuring, Garuda Aerospace continues to lead with innovation and purpose.”
Together, Salesforce and Garuda Aerospace are redefining how technology and innovation can come together to deliver smarter, faster, and more connected customer experiences, setting a new benchmark for the drone industry in India and beyond.
